The Ticketing Technology Awards were launched in order to:
- Recognise leadership, innovation & achievement in the application of technology in ticketing across sports, performing arts, music, cinema, live entertainment and visitor attractions.
- Increase the standards and best practice of ticketing.
- Drive awareness and adoption of future ticketing technology.
- Improve the customer experience for ticket-buyers across all sectors.
Ticketing Technology Forum 2016 took place at Guinness Storehouse, Dublin, in front of an audience of senior industry figures.
“Congratulations to everyone who reached the shortlists and especially those on the podium,” commented Ian Nuttall, Founder of Ticketing Technology Awards. “Winners included our industry’s leaders, achievers and stand-out organisations, who should all be very proud of their achievements. Driven by consumer demands for greater transparency and more convenience, entertainment ticketing is undergoing fundamental changes – with technology proving a critical factor in meeting these customer expectations.”
Our 2016 Winners
SALES & MARKETING AWARD
Category Winner: 16th FINA World Championships (Kazan) Judging Panel comments: “An impressive event ticketing achievement in an emerging market which utilised many new technologies and unique problem-solving approaches. It’s clear that there is as much innovation and fresh-thinking in new markets as there is in existing.” Winner decided by: Decision by Judging Panel
Shortlisted nominees: “Only The Brave” – Wales Millennium Centre • 16th FINA World Championships (Kazan) • “Masterfan” by Ticketmaster Spain • “GoldenTicket” Augmented Reality by Eventim Netherlands • Platinum by Ticketmaster
UNSUNG HERO AWARD
Category Winner: Stephanie Lett, Live Nation Judging Panel comments: “A difficult category to decide. The winner is an impressive individual who, despite departmental cutbacks and staff changes, clearly ticked the ‘getting on with the job’ aspects of this particular Award. This is the kind of person every ticketing business should be hiring” Winner decided by: Decision by Judging Panel
Shortlisted nominees: Stephanie Lett, Live Nation • Liam Yandell, HQ Theatres & Hospitality • Mark Fisher, Royal Collection • Josh Whittaker-Vyse, Stoke City FC • Claire Hargreave, Sydney Opera House
MOVE TO MOBILE AWARD
Category Winner: Kaartjes.nl Mobile Portal Judging Panel comments: “An elegant solution to ticket discovering and purchase, which offers locals and visitors alike a huge range of events, venues and visitor attractions – all directly from a well-designed mobile portal”. Winner decided by: Decision by Judging Panel
Shortlisted nominees: ReplyBuy at Levi’s Stadium/49ers • Etix Mobile App • We Scan Tickets App • SAP Arena App • Ticketa Mobile App • Kaartjes.nl Mobile Portal
CUSTOMER SERVICE AWARD
Category Winner: Liberty Stadium’s Disabled Supporter Services Judging Panel comments: “A great example of a stadium team going above and beyond to serve the needs of disabled supporters. Liberty Stadium is the first to offer online booking of disabled seating – a move which is now being adopted across the Premier League” Winner decided by: Decision by Judging Panel
Shortlisted nominees: ACF Fiorentina’s CRM • Liberty Stadium’s Disabled Supporter Services • Lisa Cobham, RWC15/Ticketmaster UK • The Contact Centre at Wales Millenium Centre
MOVING ON UP AWARD
Category Winner: Cirque du Soleil’s Demand-Based Pricing Judging Panel comments: “Comprehensive adoption of demand-based pricing models has served Cirque du Soleil and its customers well. For a global entertainment brand to embrace demand-based pricing across its major arena tours bears testimony to the likely future take up of more airline-style pricing in entertainment ticketing.” Winner decided by: Decision by Judging Panel
Shortlisted nominees: “Audience in Focus” by Malmö Opera • Cirque du Soleil’s Demand-Based Pricing • Schlösserland Dresden • FanThreeSixty Integration • VW’s Autostadt Ticketshop
EXECUTIVE OF THE YEAR AWARD
Category Winner: Sam Isles, VP Artist Services, Ticketmaster Winner decided by: Online ballot of the global ticketing industry
Shortlisted nominees: Arndt Scheffler, Managing Director, White-Label eCommerce • Ben Sebborn, Founder/CEO, Skiddle • Javier Andrés Marin, CEO & Founder, Ticketea • Sam Isles, VP Artist Services, Ticketmaster • Michael Nabarro, Co-Founder & CEO, Spektrix
PRODUCT INNOVATION AWARD
Category Winner: Collector Ticket by Ticketmaster Winner decided by: Online ballot of the global ticketing industry Judging Panel comments: “A great product which fulfills the demands of customers who want the convenience of digital ticketing but still want that unique souvenir ticket”
Shortlisted nominees: ReplyBuy • TodayTix App • .tickets TLD domain • Collector Ticket by Ticketmaster • Spektrix Customer Segmentation Tool • Playpass
CRM & DATA TOOL AWARD
Category Winner: Merkle-Adobe Integration Winner decided by: Online ballot of the global ticketing industry Judging Panel comments: “Combining one of the leading customer insights and data analytics agencies, with the leading digital marketing tools, offers entertainment businesses an unprecedented platform to deliver targeted, personalised marketing content to drive ticket sales. Industry leaders such as Feld Entertainment have already expressed their satisfaction with these tools and services”
Shortlisted nominees: API Integration for London’s West • End Purple Seven Insights • Ticketmaster Live Analytics • Merkle-Adobe Integration • Neo-Ticketing Project
PREMIUM & VIP TICKETING AWARD
Category Winner: Rugby World Cup 2015 Premium Hospitality & Ticketing Programme Winner decided by: Online ballot of the global ticketing industry Judging Panel comments: “The industry ballot recognises the efforts made by Rugby Travel & Hospitality – the official Rugby World Cup sales agents – in selling and delivering more corporate packages than were achieved by the London 2012 Olympic Games. In total 90,000 packages were sold for the RWC15 tournament (compared to 60,000 sold for London Games). Clearly the organisers did their homework to create ticketing and hospitality packages which were well-received by the market.“
Shortlisted nominees: Experience App from Live Nation • Rugby World Cup 2015 Premium Hospitality & Ticketing Programme • Festicket Club des Loges, French Open
SMART & CONNECTED AWARD
Category Winner: The Ticket Factory’s Systems Integration Winner decided by: Online ballot of the global ticketing industry Judging Panel comments: “As one of the UK’s leading ticket agencies, The Ticket Factory has had to move with the times. But in 2015 it released its 2.0 edition with more features and improvements than it had released in a full two years before. These included Order Tracking, Social Login, PayPal integration, Friendly URLs, Customer Account, Responsive Design and better Dashboards – offering more ease and convenience for its customers”
Shortlisted nominees: Arena App, SSE Arena Belfast • Montreal Canadiens‘ Club 1909 • Malmö’s Multi-Venue Ticketing Integration • The Ticket Factory’s Systems Integration • Ticketshop v3 from Ticketscript • 10-Day Access Control at Winterfest 2016
INDUSTRY SUPPLIER OF THE YEAR AWARD
Category Winner: ‘Queue-it’ Winner decided by: Onsite ballot by all delegates of Ticketing Technology Forum 2016
Shortlisted nominees: Ingresso • Queue-it • Ticketplan • Intellitix • Weldon, Williams & Lick
JUDGE’S CHOICE AWARD
Category Winner: Battersea Arts Centre Winner decided by: Decision by Judging Panel Judging Panel comments: “Well-deserved recognition for a much-loved venue which suffered a disastrous fire but got its ticketing and performances back online in a matter of days. Testament to a great venue team which did not give up in the face of disaster”
OUTSTANDING ACHIEVEMENT AWARD
Winner: Tommy Higgins Decided by: Organisers of the Ticketing Technology Forum Judging Panel comments: “A hugely popular industry character who pioneered computerised ticketing in Ireland, before joining Ticketmaster to lead and expand its European expansion. From promoting (and driving) bands across Ireland to establishing new models of retail ticket sales in music stores, Tommy Higgins has been – and continues to be – at the forefront of customer services, business trends and technology changes in entertainment ticketing.”
Congratulations once again to each of our 2016 winners!
For any press related questions, please contact Tamara Nasser
Nominations for Ticketing Technology Awards 2017 are now open.
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